ABA Family Legal Guide

Automobiles

Car Inspections and Repairs

Repairs

How do the state unfair and deceptive practices statutes protect me from a car repair shop rip-off?

The unfair and deceptive practices statutes usually require price estimates and repair orders. Many states give you the right to keep or examine replaced parts, and require repair shops to prepare a detailed invoice, which must state the labor and parts supplied, warranty work done, guarantees, and installation of any used or rebuilt parts. In some states, you may have the right to same-day repairs, unless you agree to a longer period or the delay is beyond the shop's control. Shoddy repair work must be corrected at no charge, especially in states where the implied warranty of merchantability has been extended to repair work. Finally, many states require repair shops to post price lists conspicuously. If you think a repair shop has intentionally cheated you, you should notify your state attorney general's office and call your lawyer to discuss your options.