ABA Family Legal Guide

The Rights of Older Americans

Nursing-Home Care

What can I do if I think a nursing home is not providing adequate care or respecting my rights?

Different problems require different responses. The following steps should help resolve most problems. The order may vary depending on the problem.

1. Keep a log of the relevant details, including dates and personnel involved.

2. Try to resolve the problem informally by talking to supervising staff.

3. Many facilities have active resident councils or family councils. Bring the problem before these groups.

4. Contact your long-term care ombudsman (see the following Q & A).

5. Contact the state regulatory agencies that license, certify, and survey nursing homes. Usually, the state department of health has this responsibility.

6. Contact a community legal assistance program, other advocacy organization, or private lawyer experienced in long-term care issues.