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Accrediting Council for Independent Colleges and Schools
(ACICS) 750 First St., NE, Suite 980 Washington, DC 20002 202-336-6780 Fax: 202-842-2593 E-mail: info@acics.org www.acics.org ACICS is an association of accredited career schools training in business and business-related subjects. American Financial Services Association (AFSA) Education Foundation 919 Eighteenth St., NW Washington, DC 20006 202-296-5544 Fax: 202-223-0321 E-mail: info@afsaef.org www.afsaef.org The AFSA Education Foundation develops personal money management educational materials to help the public understand the credit process, seek help if credit problems occur, and realize the benefits of responsible money management. Alliance of Automobile Manufacturers 1401 Eye St., NW, Suite 900 Washington, DC 20005 202-326-5500 Fax: 202-326-5598 www.autoalliance.org The Alliance represents the common interests of its members on a broad range of public policy issues. American Apparel & Footware Association 1601 North Kent St., Suite 1200 Arlington, VA 22209 703-524-1864 Toll free: 1-800-520-2262 Fax: 703-522-6741 www.apparelandfootwear.org Membership: manufacturers of clothing. American Arbitration Association 335 Madison Ave., 10th FL New York, NY 10017 Toll free: 1-800-778-7879 www.adr.org This association is a not-for-profit public service organization committed to the resolution of disputes through arbitration, mediation, concilation and other voluntary procedures. American Association of Homes and Services for the Aging 2519 Connecticut Ave., N.W. Washington, DC 20008-1520 202-783-2242 Fax: 202-783-2255 E-mail: info@aahsa.org www.aahsa.org AAHSA is committed to advancing the vision of healthy, affordable, ethical aging services for America. The association represents 5,600 mission-driven, not-for-profit nursing homes, continuing care retirement communities, assisted living and senior housing facilities, and community service organizations. American Bankers Association 1120 Connecticut Ave., NW Washington, DC 20036 202-663-5000 Toll free: 1-800-BANKERS Fax: 202-663-7578 www.aba.com The American Bankers Association is the largest banking trade association in the country. It will provide consumer education materials on request. American Bar Association 740 15th St., NW,Washington DC, 20005 321 N. Clark Street Chicago, IL 60610 312-988-5000 202-662-1680 Fax: 312-988-5177 E-mail: askaba@abanet.org www.abanet.org The Bar Association publishes a directory of state and local alternative dispute resolution programs and provides consumer information on request. ACA International PO Box 390106 Minneapolis, MN 55439 952-926-6547 Fax: 952-926-1624 www.acainternational.org ACA International is the leading trade association for credit and collection companies. American Council of Life Insurers 101 Constitution Ave., Suite 700 Washington, DC 20001-2133 202-624-2000 Toll free: 1-800-942-4242 (Consumer Helpline) Fax: 202-624-2319 www.acli.com Trade association of over 500 insurance companies that provide life insurance, pensions and annuities, long-term care, and disability income insurance. American Fence Associaiton 800 Roosevelt Rd., Bldg C-312 Glen Ellyn, IL 60137 630-942-6598 Toll free: 1-800-822-4342 Fax: 630-790-3095 www.americanfenceassociation.com Membership: fence contractors, retailers, wholesalers, suppliers and manufacturers. American Health Care Association 1201 L St., NW Washington, DC 20005 202-842-4444 Toll free: 1-800-321-0343 (Bookstore Only) Fax: 202-842-3860 www.ahca.org Membership: state associations of long-term health care facilities and health related businesses. American Institute of Certified Public Accountants Professional Ethics Division Harborside Financial Center 201 Plaza III Jersey City, NJ 07311-3881 201-938-3000 Toll free: 1-888-777-7077 (Ethics Hotline) Fax: 201-938-3329 E-mail: ethics@aicpa.org www.aicpa.org Membership: State-certified accountants American Moving and Storage Association (AMSA) 1611 Duke St. Alexandria, VA 22314 703-683-7410 Fax: 703-683-7527 E-mail: info@moving.org www.moving.org The professional moving industry's national trade association offers a wealth of information on its consumer website, including a new Mover Referral Service. It also sponsors an arbitration service (dispute settlement program) helping consumers resolve loss and damage claims on interstate moves. American Orthotic and Prosthetic Association 330 John Carlyle St., Suite 200 Alexandria, VA 22314 571-431-0876 ext. 233 Fax: 571-431-0899 E-mail: info@aopanet.org www.aopanet.org The American Orthotic and Prosthetic Association is a national trade association committed to providing high quality, unprecendented business services and products to O&P professionals. Membership: companies, suppliers, and affiliates who design, fabricate, fit and supervise the use of orthoses (orthopedic braces) and prostheses (artificial limbs). American Society of Travel Agents, Inc. Consumer Affairs 1101 King St., Suite 200 Alexandria, VA 22314 703-739-2782 Fax: 703-684-8319 www.astanet.com Membership: travel agents. America's Community Bankers (ACB) 900 19th St., NW, Suite 400 Washington, DC 20006 202-857-3100 Fax: 202-296-8716 www.acbankers.org ACB is the national trade association for 2,000 savings and community financial institutions and related business firms. Information developed ACB members on consumer financial services, housing, finance, and community development is available free of charge. Better Hearing Institute (BHI) 515 King St., Suite 420 Alexandria, VA 22314 703-684-3391 Toll free: 1-800-EAR-WELL Fax: 703-684-6048 E-mail: mail@betterhearing.org www.betterhearing.org A nonprofit educational organization, BHI informs persons with impaired hearing and the general public about hearing loss and available help through medicine, surgery, amplification, and other rehabilitation. Blue Cross and Blue Shield Association Consumer Affairs 1310 G St., NW Washington, DC 20005 202-626-4780 Fax: 202-626-4833 www.bluecares.com Membership: local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica. BoatU.S. (Boat Owners Association of The U.S.) 880 South Pickett St. Alexandria, VA 22304-0730 703-823-9550 703-461-2856 Fax: 703-461-4674 E-mail: consumerprotection@boatus.com www.boatus.com The Consumer Protection Bureau at BoatU.S. mediates disputes between boat owners and the marine industry. We maintain the only database of consumer complaints involving boats, marine engines and boat-related businesses. BoatU.S. also works closely with the U.S. Coast Guard to monitor safety defect problems. Career College Association (CCA) 10 G St., NE, Suite 750 Washington, DC 20002 202-336-6700 Fax: 202-336-6828 E-mail: cca@career.org www.career.org Membership: career-specific post secondary education institutions. The Carpet and Rug Institute 310 Holiday Ave. PO Box 2048 Dalton, GA 30720 706-278-3176 Toll free: 1-800-882-8846 Fax: 706-278-8835 E-mail: communications@carpet- rug.com www.carpet-rug.com Membership: manufacturers of carpets, rugs, and bath mats; suppliers of raw materials and services to the industry. Children's Advertising Review Unit Council of Better Business Bureaus, Inc. 70 West 36th Street, 13th Floor New York, NY 10018 866-334-6272 ext.111 E-mail: caru@caru.bbb.org www.caru.org CARU handles consumer complaints about truth and accuracy of advertising directed to children under 12 years of age. Consumer Electronics Association (CEA) 2500 Wilson Blvd. Arlington, VA 22201-3834 703-907-7600 Toll free: 1-866-858-1555 Fax: 703-907-7675 E-mail: cea@ce.org www.ce.org CEA is the preeminent trade association representing more than 2,000 corporate members involved in the design, development, manufacturing, distribution and integration of audio, video, mobile electronics, wireless and landline communications, information technology, home networking, multimedia and accessory products. Credit Union National Association (CUNA) 5710 Mineral Point Rd. Madison, WI 53701 608-231-4308 Toll free: 1-800-356-9655 Fax: 608-232-8240 E-mail: ethayer@cuna.com www.cuna.org CUNA serves more than 90% of credit unions through credit union leagues in all 50 states and the District of Columbia. Credit unions are cooperative non-profit financial institutions owned and controlled by members. Direct Marketing Association Consumer Affairs 1111 19th St., NW, Suite 1100 Washington, DC 20036 202-955-5030 Fax: 202-955-0085 E-mail: consumer@the-dma.org www.the-dma.org www.dmaconsumers.org, Online registration for Preference & Do Not Contact Lists. DMA is the largest trade association for businesses involved in direct and interactive marketing. Its members include companies that market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine, newspaper and TV ads, and the Internet. Mail Preference Service (MPS): For removal from most national advertising mailing lists, register at www.dmaconsumers.org ($1 fee) or send your name and home address, along with a check or money order, payable to IMS, for $1 to: Attn: IMS, Mail Preference Service (MPS), PO Box 643, Carmel, NY 10512- 0643 E-Mail Preference Service: To reduce unsolicited commercial e-mails, register for free at www.dmaconsumers.org. Deceased Do Not Contact List: Relatives, friends, and caregivers can remove the names and contact information of individuals who are deceased. Register online (there is a $1 fee) at www.dmaconsumers.org. Do Not Contact Service for Caretakers: If you care for someone who is elderly, sick, or disabled, you may register them at www.dmaconsumers.org ($1 fee) so they will receive less commercial solicitations. Or send those individuals' names and other contact information, along with a check or money order for $1 payable to IMS, to: Attn: IMS, DMA's Do Not Contact Service for Caretakers, PO Box 10512, Carmel, NY 10512 Direct Selling Association (DSA) 1667 K Street, NW Suite 1100 Washington, DC 20006 202-452-8866 Fax: 202-452-9010 E-mail: info@dsa.org www.dsa.org Membership: companies that manufacture and distribute consumer products person-to-person and through home-party plans using independent salespeople. All members comply with the DSA Code of Ethics. Distance Education and Training Council 1601 18th St., NW Washington, DC 20009 202-234-5100 Fax: 202-332-1386 E-mail: rob@detc.org www.detc.org Membership: Home study (correspondence) schools. Financial Planning Association Offices in Denver, and Washington 4100 E. Mississippi Ave., Suite 400 Denver, CO 80246-3053 Toll free: 1-800-647-6340 Fax: 303-759-0749 E-mail: fpa@fpanet.org www.fpanet.org/public FPA members demonstrate and support a professional commitment to education and a client-centered financial planning process. Food Marketing Institute (FMI) 655 15th St. N.W., Suite 700 Washington, DC 20005 202-452-8444 Fax: 202-429-4519 www.fmi.org FMI conducts programs in research, education, industry relations and public affairs on behalf of grocery retailers and wholesalers. Hearing Industries Association 515 King St., Suite 420 Alexandria, VA 22314 703-684-5744 Fax: 703-684-6048 E-mail: hipaa@hearing.org. www.hearing.org Membership: companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and related products and services. Household Goods Forwarders Association of America, Inc. 5904 Richmond Highway Suite 404 Alexandria, VA 22303 703-317-9950 Fax: 703-317-9960 E-mail: info@hhgfaa.org www.hhgfaa.org The Household Goods Forwarders Association of America, Inc. represents movers and forwarders who handle commercial, government and military shipments of household goods. Insurance Information Institute Consumer Affairs 110 William St., 24th Floor New York, NY 10038 212-346-5500 Toll free: 1-800-331-9146 E-mail: jeannes@iii.org www.iii.org The National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time. Spanish-speaking operators also available. International Cemetery and Funeral Association Cemetery Consumer Service Council PO Box 2028 Reston, VA 20195-0028 703-391-8407 Toll free: 1-800-645-7700 Fax: 703-391-8416 www.icfa.org/ccsc.htm The Cemetery Consumer Service Council is an industry-sponsored dispute resolution program. Consumer information is available. Monument Builders of North America 401 North Michigan Ave, Suite 2200 Chicago, IL 60611-4267 Toll free: 1-800-233-4472 Fax: 312-673-6732 E-mail: info@monumentbuilders.org www.monumentbuilders.org Membership: cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and suppliers. Brochures available on request. Mortgage Bankers Association of America Consumer Affairs 1919 Penn. Ave., N.W Washington, DC 20006 202-557-2700 www.mbaa.org Membership: mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations. National Advertising Review Council National Advertising Division 70 West 36th Street - 13th Floor New York, NY 10018 Toll free: 1-866-334-NARC (6272) Fax: 212-705-0136 E-mail: lbean@narc.bbb.org www.narcpartners.org www.nadreview.org National Association of Home Builders Member Service Center 1201 15th St., NW Washington, DC 20005 202-266-8200 Toll free: 1-800-368-5242 (Outside metro DC) E-mail: info@nahb.com www.nahb.com Membership: home and commercial builders. National Association of Insurance Commissioners (NAIC) Government Relations 444 North Capitol St., NW Suite 701 Washington, DC 20001 202-624-7790 Fax: 202-624-8579 www.naic.org NAIC is the organization of insurance regulators from the 50 states, the District of Columbia and the four U.S. territories. One of its primary functions is consumer protection. It produces a number of guides which are distributed to insurance departments and directly to consumers upon request. National Association of Personnel Services (NAPS) PO Box 2128 The Village At Banner Elk, Suite 108 Banner Elk, NC 28604 828-898-4929 Fax: 828-898-8098 Membership: Private employment agencies. National Association of Professional Insurance Agents 400 North Washington St. Alexandria, VA 22314 703-836-9340 E-mail: piainfo@pianet.org www.PIANET.com This association provides consumers practical advice on personal insurance buying through its national outreach program. National Association of Realtors 430 North Michigan Ave Chicago, IL 60611-4087 312-329-8200 Toll free: 1-800-874-6500 www.realtor.com NAR's website offers property ads, home buying and selling tips, real estate news, information about using a realtor and more. National Association of Securities Dealers (NASD) Office of Dispute Resolution 1 Liberty Plaza 165 Broadway, 27th Floor New York, NY 10006 212-858-4400 Toll free: 1-800-289-9999 (BrokerCheck Hotline) Fax: 301-527-4873 E-mail: ciletters@nasd.com www.nasdadr.com NASD offers third-party dispute resolution forum for disputes between investors and securities firms. National Food Processors Association 1350 I. St. N.W., Suite 300 Washington, DC 20005 202-639-5900 Toll free: 1-800-355-0983 Fax: 202-639-5932 E-mail: nfpa@nfpa-food.org www.nfpa- food.org Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen, dehydrated, pickled and other preserved food items. National Foundation for Credit Counseling (NFCC) 801 Roeder Rd., Suite 900 Silver Spring, MD 20910 Toll free: 1-800-388-2227 Fax: 301-589-8256 www.nfcc.org NFCC is the nation's oldest and largest network of non-profit credit counseling agencies. Many of our agencies are known locally as Consumer Credit Counseling Service. The mission of all NFCC agencies is to set the national standard for quality credit counseling, debt reduction services and education for financial wellness. National Funeral Directors Association (NFDA) 13625 Bishop's Drive Brookfield, WI 53005-6607 262-789-1880 Toll free: 1-800-228-6332 E-mail: nfda@nfda.org www.nfda.org NFDA offers a third party dispute resolution program for complaints regarding funeral homes. National Futures Association (NFA) 200 West Madison Street - Suite 1600 Chicago, IL 60606-3447 312-781-1300 Toll free: 1-800-621-3570 Fax: 312-781-1467 E-mail: information@nfa.futures.org www.nfa.futures.org National Futures Association is the industrywide self-regulatory organization for the U.S. futures industry. NFA's mission is to provide innovative and efficient regulatory programs and services that safeguard the integrity of the derivatives markets. Consumers should contact NFA regarding any firm or individual who solicits them for investments in futures, options on futures and foreign currency. National Turkey Federation 1225 New York Ave., Suite 400 Washington, DC 20005 202-898-0100 Fax: 202-898-0203 E-mail: info@turkeyfed.org www.eatturkey.com The National Turkey Federation is the national advocate for all segments of the turkey industry. North American Consumer Protection Investigators Attn: Paul Meyers States Attorney's Office, 16th Judicial Circuit 530 Whitehead Street, Ste 201 Key West, FL 33040 305-295-3958 Fax: 305-295-3974 E-mail: pmeyers@keyssao.org NACPI provides training and support for consumer protection investigators in government agencies at all levels. NACPI does not investigate individual consumer complaints, but helps investigators share information of mutual concern. North American Securities Administrators Association, Inc. 750 First St, NE, Suite 1140 Washington, DC 20002 202-737-0900 Fax: 202-783-3571 E-mail: info@nasaa.org www.nasaa.org NASAA is an international organization devoted to investor protection. NASAA is the voice of the 50 state securities agencies responsible for the grass- roots investor protection, investor education and efficient capital formation. Photo Marketing Association Internatonal 3000 Picture Place Jackson, MI 49201 517-788-8100 Fax: 517-788-8371 www.pmai.org Membership: retailers of photo equipment, film and supplies; firms that develop and print film. The Soap and Detergent Association 1500 K St., NW, Suite 300 Washington, DC 20005 202-347-2900 Fax: 202-347-4110 www.cleaning101.com The Soap and Detergent Association is the premier nonprofit trade association dedicated to educating the public about the relationship between good hygiene practices and good health. SDA offers free/low cost practical information on hand hygiene, laundry, dish and surface care, food safety, poison prevention and cleaning to control allergies and asthma. Tire Industry Association 1532 Pointer Ridge Place, Suite G Bowie, MD 20716-1883 301-430-7280 Toll free: 1-800-876-8372 Fax: 301-430-7283 E-mail: info@tireindustry.org www.tireindustry.org Membership: independent tire dealers and retreaders. Toy Industry Association Inc. 1115 Broadway, Suite 400 New York, NY 10010 212-675-1141 Fax: 212-633-1429 www.toy-tia.org Membership: North American toy manufacturers. United States Tour Operators Association (USTOA) 275 Madison Ave., Suite 2014 New York, NY 10016 212-599-6599 Fax: 212-599-6744 E-mail: information@ustoa.com www.ustoa.com Membership: wholesale tour operators, common carriers, suppliers, and providers of travel services. From the Federal Citizen Information Center |
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