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CHAPTER 7 Sample Letters

 

FIGURE 7.1 Sample Letter of Complaint

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Your Name
Address
Date

(Name/Address)

 

Dear

On February 6, 1997, 1 purchased a Sonic Dishwasher, style # 1401 B, from Bernard's Bargain Store in Tulsa, Oklahoma. It was installed by employees from Bernard's store. The following day the appliance malfunctioned, causing a small electrical fire and damage to my utility room wall. Based on written estimates, the approximate cost of repair to my home totals $972.50. In addition, I am seeking $488.89, which represents the purchase price and/or replacement value of the dishwasher. Demand for this amount was made repeatedly to Mr. Victor Tegeria, general manager of Bernard's Bargain Store, in person on February 9, 1997, and February 12, 1997; by telephone; and by two (2) certified letters dated February 9, 1997, and February 12, 1997. To date, my requests for reimbursement have been ignored.

Sincerely yours,

(Signature)

 

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FIGURE 7.2 Sample Demand for Arbitration

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American Arbitration Association

MEDIATION.- Please consult the Commercial Mediation Rules regarding mediation Procedures. If you want the AAA to contact the other party and arrange a mediation, please check this box. __

Commercial Arbitration Rules
Demand for Arbitration

Date:___________

To: Name__________________________________________________________________

(of the party upon whom the demand is made)

City and State__________________________________________  ZIP________________

Telephone (     )______________________________  Fax (     )______________________

Name of Representative ______________________________________________________

Representative's Address _____________________________________________________

City and State __________________________________________  ZIP________________

Telephone (     )_______________________________ Fax (     )______________________

The named claimant, a party to an arbitration agreement contained in a written contract, dated , providing for arbitration under the Commercial Arbitration Rules, hereby demands arbitration thereunder.

(Attach arbitration clause or quote it hereunder.)

NATURE OF DISPUTE:

CLAIM OR RELIEF SOUGHT: (amount, if any)

TYPE OF BUSINESS: Claimant                   Respondent

PLEASE TAKE FURTHER NOTICE that, unless written twenty days after service of this Notice of Intention to Arbitrate you apply to stay the arbitration herein pursuant to Article 75 of the New York Civil Practice Law and Rules, you shall thereafter be precluded from objecting that a valid agreement was not made or has not been complied with and from asserting in court the bar of a limitation of time.

HEARING LOCALE REQUESTED:__________________________________________________

(city and state)

You are hereby notified that copies of our arbitration agreement and of this demand are being filed with the American Arbitration Association at its office, with the request that it commence the administration of the arbitration. Under the rules, you may file an answering statement within seven days after notice from the administrator.

Signed ________________________________ Title _________________________________
             (may be signed by a representative)

Name of Claimant ____________________________________________________________

Address (to be used in connection with this case) ____________________________________

City and State ________________________________________________________________

Telephone __________________________________________________________________

Name of Representative ________________________________________________________

Representative's Address _______________________________________________________

City and State___________________________ ZIP _________________________________

Telephone(     ) ___________________________ Fax (     ) ___________________________

To institute proceedings, please send three copies of this demand and the arbitration agreement, with the filing fee, as provided for in the rules, to the AAA. Send the original demand to the respondent.

 

FOR USE IN NEW YORK STATE

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FIGURE 7.3 List of Mediation and Dispute Resolution
Organizations

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The following organizations may be able to provide additional information about specific areas of dispute resolution. Many offer catalogs listing publications and general information brochures.

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Dispute Resolution	Contractor Associations
American Arbitration Association(AAA) 140 W. 51st. Street New York, NY 10020 (212) 484-4000	Remodeling Contractors Association (RMA) 1 Regency Drive Bloomfield, CT 06002 (203)242-6823
American Bar Association Section of Dispute Resolution 740 15th Street NW Washington DC, 20009 (202) 662-1680	National Association of Home Builders(NAHB) 15th and M Streets NW Washington, DC 20005 (202)822-0200
National Institute for Dispute Resolution 190 L Street NW, Suite 600 Washington, DC 20036 (202) 862-7200	National Kitchen and Bath Association (NKBA) 687 Willow Grove Street Hackettstown, NJ 07804 (908)852-0033
Consumer Information	Architects and Designers
Council of Better Business Bureaus 4200 Wilson Boulevard, Suite 800 Arlington, VA 22203 (703) 276-0100	American Institute of Architects (AIA) 1735 New York Avenue NW Washington, DC 20006 (202)626-7300
Architects and Designers
American Society of Interior Designer(ASID) 200 Lexington Avenue New York, NY 10016 (212) 685-3480