• Your name, address and daytime telephone number, including area code;
• Name and address of the bank involved in your complaint or inquiry;
• Your bank or credit card account number;
• The name of the person you contacted at the bank, along with the date, if applicable;
• Description of the complaint. State what happened, giving the dates involved and the names of those you dealt with at the bank. Include copies of any letters or other documents that may help the Federal Reserve to investigate your complaint. Please do not send original documents, copies are preferred; and remember to sign and date your letter.

It's important to give the Federal Reserve as much information about the problem as possible; this will assist the Federal Reserve in providing a quicker response to you.

Where to Send Complaints

Send your complaint to:

Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, N.W., Stop 801
Washington, DC 20551

For further information you may call (202) 452-3693.

What Will the Federal Reserve Do?

Consumer complaints filed against state member banks are investigated by the 12 regional Federal Reserve Banks . Once received, your complaint will be reviewed by the consumer affairs staff who will contact the bank about your concern. The Reserve Bank will investigate each issue raised in your letter and ask the bank involved for information and records in response to your complaint. If additional information is needed, the Reserve Bank will contact you by telephone or in writing. The Reserve Bank will analyze the bank's response to your complaint to ensure that your concerns have been addressed and will send a letter to you about their findings. If the investigation reveals that a federal law or regulation has been violated, the Reserve Bank will inform you of the violation and the corrective action the bank has been directed to take.